I’m really disappointed with my experience at this dealership. When I bought my car, I was told that certain work would be done and before I receive. Unfortunately, day of pick up that never happened. They said they will let me know and schedule a day for it. sadly, no calls, no updates, and when I ...Read Moretried following up, it felt like I was the one chasing them for answers on something they promised to handle. It’s frustrating to be left in the dark, especially when you’re trusting a dealership to be upfront and communicative. A simple phone call or update would have made a big difference. I expected more professionalism and better customer service. As it stands, I wouldn’t recommend this place based on my experience. Don’t buy car from them :there was no oil change sticker :coolant level so low warning sign came on :tire was damage
Quick service at dealership. But when contacted about an issue 2 hours later the person taking the call did not listen well and talked over my conversation
Brought my vehicle to have oil change sevice being done as it was due to be done. Staff was courteous and friendly. Was finish within 1 hour and a half.
Business Owner replied on Oct 9, 2024:
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Now, they have a new service advisor that don't give service package that is not neccessary, She just let me chose package i want and needed. Good job Guelph Kia..
We bought a used car. The sales experience, overall was good. We enjoyed our young salesperson, thumbs up. The processing part with their financial guy went well too, no hard selling of add ons to the cost. One negative, we bought roof racks for our car. They weren't positioned well and I had to adj...Read Moreust them at home without the instructions for the racks. Wished the service department had passed those on. I would recommend buying a car from Kia Guelph.