I recently went to Jim Coleman Honda to look for a vehicle. Unsure of what type of vehicle I was looking for, I was helped by a gentleman named Moises Escobar. He listened to me and what I was looking for. He was knowledgeable and helped me narrow down my choices to find me the car that met all my needs. I hate going to dealerships and the drawn out process of buying a car, but Moises made the experience highly positive. I was able to walk away with a great car and within my budget. Thank you so much for all you help, Moises! If you need a car, go see Moises at Jim Coleman Honda, he will take care of you.

I came in to the dealership for the recall related to the replacement of the fuel pump. For some reason my appointment was not on the list for the day but Tim was able to schedule me for the work, which was completed successfully within the day. The dealership gave me a ride home (within 10 miles) so I don't have to wait for hours. All in all - very satisfied!

Maybe it was just an off day. Maybe things have changed. Here's what happened when I went in last week to catch up on some maintenance and take care of some outstanding recalls. To be clear, I'm not upset about the time that it took to complete less than half of the work I'd asked to be done. I'm not upset that they told me I need new brakes. I am upset that they waited until the end of the service as I was signing (after my vehicle had already been finished up, lowered from the lift and brought around for pick up) to ask me if i wanted to take care of my brakes. I would have absolutely loved to get my brakes done that day. Instead, they only took care of ONE of the recalls out of two. I waited for over three hours while they replaced my tailgate wiring harness, told me I needed brakes after everything was said and done, and then they didn't even bother to tell me that they didn't work on the other recall. Why didn't they work on the recall for my side view mirrors? That's a great question. Apparently the addition of my $3 blind spot stick on mirrors meant they couldn't work on the recall. So instead of advising me during my service (as a service advisor should), the decision was just made for me. I would have gladly sacrificed the cheap stick-on mirrors in order for my vehicle to remain safe on the road. Instead I had zero say in the matter. My service ADVISOR couldn't even bother to be a service INFORMER that day. He didn't even have to pick up the phone. Hell, he didn't even have to stand up, I was in the waiting room 30 feet from his desk. I took a vacation day to get my car worked on. I saved money because I knew that I was due for some other services. I had driven past TWO other Honda dealerships because I knew based on previous experience that Jim Coleman was top notch. I knew that taking time off work and setting money aside would be worth it because of the customer service that this place was known for. I was wrong. Before leaving, I did address my concerns with the manager in the service department. To his credit, manager Jim (not Coleman) tried to offer me a rental vehicle so they could finish up the work I had planned to have completed that day. I told him that I would consider that option another day and give them a call, but I have been honestly pondering whether or not I feel comfortable using this location at all. If this is the effort they put into basic communication to their customers and regard to a safety recall, I've lost confidence that I can trust them. Before you take my word for it, remember... maybe this was an off day. Maybe any other day I would have been treated the way I'd expected. I urge you to give them a shot. I, however, will not. This group has lost my confidence and patronage. Not only will I be seeking out a new Honda dealership for my mandatory recalls and maintenance I'll also be using the new place for my new brakes and any other service I might need. More importantly, when I'm in the market for my next vehicle (which will absolutely still be a Honda), it will not be through Jim Coleman Honda. Tl;dr After zero communication and what feels like zero concern, I would leave zero stars on this review if I could.

Jim Coleman got me in quickly for a recall and also added maintenance. They were thorough, timely and professional.

Visited JCH yesterday. Mr Escobar attended to our needs when we arrived. He patiently helped us understand the pros and cons of various trims and helped us focus on vehicles that potentially suit our needs. There was no pressure; just patience. We walked out with a vehicle the same day.

Ravi was able to get me a better price than a used version of the exact same car. He did an amazing job and was honest and flexible so I didn’t feel pushed into making a decision without time to think. I couldn’t ask for better help getting my first car.

We bought a 2025 Honda CRV Sport-L Hybrid today at Jim Coleman Honda in Clarksville, MD. My wife, who will be driving the vehicle, made an initial visit and was received by Moises Escobar. She found him to be well informed, patient, and kind. We returned the next day as a couple. Moises again was the soul of patience as we debated the relative virtues of the Sport and Sport-L models. He never pressured us. He seemed genuinely concerned that we would have a pleasant experience and be satisfied with our purchase. When the model we settled on wasn't available in the color that my wife wanted, Moises went the extra mile by driving 1 1/2 hours round trip to bring back the desired vehicle from another dealership. Then he stayed late getting the CRV cleaned, gassing it up, syncing it to my wife's phone, and showing us some of its fine points. He did an outstanding job. I'd also like to give a shout-out to Aaron Tucker in the finance office. He's a very nice guy who knew his stuff and never pressured. That was a first for me in auto dealership finance departments. Kudos to both Moises and Aaron. We are pleased with our new CRV and enjoyed dealing with these gentlemen.

Brad was great !

Terrible service! I called this dealership several times over a TWO MONTH PERIOD to get a recall repair done and no one ever called me back. Their system is set up so you never get to talk to an actual person, you can only leave messages, which is incredibly frustrating. I guess they're happy to sell you the cars, but not fix them when there's a life-threatening defect.

I had an incredible experience buying a car with Ravi and Luis. From the moment I walked in, Ravi took the time to understand my needs and provided excellent advice without any pressure. Luis made the financing process smooth and transparent, ensuring I understood all my options. Together, they created a stress-free, seamless experience from start to finish. Their professionalism and genuine care made me feel valued as a customer. I couldn’t recommend them more – 10/10!