While we did hit a few bumps in the road bc of issues with our bayhroom, we were very happy with the end product. It came out looking great and the installer was very professional and did a great job.
Over all we had a good experience. We had a leak we did not know about and had to repair our tile shower and sub floor. Unfortunately this happened during the covid contruction boom. We had to wait a really long time for the install due to work load and supply chain issues. Once work started our sales lady ghosted us. Never Heard from her after check was handed over. Thought it was odd we had no follow up. However the demo, repair, and install was fast once it started. The installer was great. The shower turned our amazing. We looked at other companies but oddly enough they did not offer a shower door. Re-Bath did. Our shower is now something you would see in a fancy resort. We love it!
Update... We called them and the man came and looked and saw the crack in the baseboard and said it was probably that way from the manufacturer because he's stood on them and he's never cracked them like that. Said the hard water turning the crack black was what made it noticable. Then we waited a year for them to get with the other company where they got their tile and we would have to choose a different one because it was discontinued. They finally called back and said. The only thing they could do is send a contractor out to patch the crack because they don't know whether someone else had ever worked on it, so they did not redo the sealant. They did NOT honor their warranty!!! Disreguard the rest!! Very pleasant people and they are true to their word when they say guaranteed. We had hard water that keeps staining behind the sealant and they're coming back to fix it for the second time after more than 5 years.
One person showed up took 3 weeks to complete , wrong shower head sales man never kept in touch said he was coming to give me the one we paid for .. no show
Met with a re-bath sales rep for a quote on a complete redo of my master bathroom in the house on Sept 27th 2021. After design and discussion we finally agreed on price and what would be done ($27,000). They told me they are running behind schedule due to supply and worker issues which was understandable but that someone would reach out to me not later than the end of December to set my appointment for the work to be done and I would be enjoying my new bathroom sometime in January 2022. January rolls around and no word from rebath. I call multiple times and leave messages from January 8th until Feb 21st which was my last attempt at reaching them. No one ever picked up or returned a call. Fast forward to March 24th and they call today trying to setup an appointment to do the work. I told them that boat as long set sail since they couldn’t return a call or keep me in the loop for almost 3 months past when they said they would. Really had been waiting since Sept 27th. Their excuse??? They were having trouble with their phones….. completely ridiculous. I’ve worked in sales and believe me, when a pending sale in on the line especially for a large sum of money someone is always keeping that customer in the loop to the point where customers may become annoyed. either they are completely incompetent or my money wasn’t green enough. Either way I wouldn’t recommend this company to anyone, find another bathroom remodeler who respects your time and money.
