5++star for David King/Design-Sales representative. Too 5 star for the quality, selection and installation performance. Delivery time frame....wins an ugh, its ugly! Pay 50% upfront and wait 6 months if you are lucky for the install.
We recently contracted with Re-Bath Wilmington to remodel our master bath. We wanted to remove the one piece fiberglass tub and replace it with a low step walk-in shower. We also wanted to remove the old vanity and wall cabinets and toilet along with the old ceramic floor. Basically we wanted to gut the bathroom and start over. Re-Bath was fantastic to work with and extremely professional. Our consultant was great! Our installer, Marcus, was beyond fantastic. He was a total professional, very conscientious, meticulous, prompt, and kept us apprised of every step of the process. He's a one-man wonder! If you're lucky enough to have him as your installer, then you've hit the jackpot. Re-Bath can be very proud of this young man! I would highly recommend Re-Bath of Wilmington NC!
Our experience with Re-Bath and particularly with our installer, Marcus, could not have been better. He is so knowledgeable about every aspect of remodel and if he had a question he never hesitated to ask. He was so courteous! I would highly recommend ReBath and especially Marcus!
Our experience has been good. The quality of the work has been great. Our only problem has been that the people they hired to install the custom glass have been slow. We have been without a shower for four weeks now. That’s been annoying. Hopefully it will come soon. We can’t wait to try out our beautiful new shower. I will update when it’s complete.
The initial consultation and installation process was fine; however, the long wait for materials to come in was less desirable. I seemed to annoy Elizabeth whenever I called to check on the delay.
Elizabeth, in the showroom, was very helpful! Re-bath has a walk-in tub that's larger than others, which is just what we need. David has been great to work with and helped us make all the choices we have to make for our project! The only downside is that they had to come back 3 times to fix things and do touch-ups.
I wanted to like this business and their representative however I had an unfortunate experience with them. I hired them to replace an old tub with a new walk in shower and put in a new vanity for me. Upon leaving the job site, they left a giant hole in my bathroom wall that was only repaired after I spent the evening speaking with a manager. Additionally, the walk in shower door was never ordered until the job was "finished" and I had to wait another few weeks to get it installed. I was told my bathroom would be "paint ready" when all was said and done, which it was not. While the staff was friendly and responsive, I do not feel that someone should have to beg to have a giant hole fixed, and negotiate a new price as a result. Be aware you are NOT getting tile, but plastic. While it looks nice, I do feel the products are overpriced. I would not recommend using this company, and after talking to several other contractors realized that you can get better work for a better price with a smaller company.
