The whole process was quick and easy. The consultant was knowledgeable and responsive, the process was timely, and the installers were great! Love the finished shower!!
HIGHLY RECOMMEND!!!!!! A+++++ rating. Love our bath to shower. Lou, our salesman, was great. Our installers (Roger & Caleb) were wonderful and extremely meticulous workers. Professional, hard working and friendly. Susan, in customer service, was wonderful. She answered all our questions. Very helpful and friendly. We HIGHLY RECOMMEND RE-BATH TO ALL. Great company to work with.
I LOVE MY NEW WALK-IN SHOWER! The staff at Re-Bath from day one has been polite, professional, helpful and they know their product. The day of install John and Jake did an excellent job, were quick and efficient, mindful of my home, and were so nice and polite. Thank you again for a job done great!
Update 6/24/22: Almost made it one year. Rating has been bumped back down to a 2. Several weeks ago items began to detiriate in the bathroom. Caulking, paint, and the floor planks have become seperated from where it meets the floor strip going into the hallway. The bath fitting is coming apart from the wall as well. Our Moen light fixture began to show surface rust/aging already. Moen did send out replacement one at no cost. Appointment has been scheduled to resolve. Update: Repair items have been addressed by leadership first hand. Been a few weeks without any issues occurring which is a relief. Bumped rating up from one star to four star. Preface this review as it was done to a tiny bathroom in a home with the basic fixtures and renovations agreed upon at the time of negotiation with Luke: The initial installers were polite and courteous. That is about the only thing positive we have experienced at that time. Re-Bath has been out to our home 3 additional times (a fourth is coming up with new issues) within less than 1 year since completed install was in the Fall of 2020. Trip 1 - The caulking around the base of the bath tub began to spread apart and loose ends were scattered throughout. Think of it like a corn stalk with the leaves that come apart. This was fixed. Trip 2 - The seal around the toilet began to leak. Water was now on our new floor that we had Re-Bath install (Re-Bath installed the toilet also). The plastic bolt that holds the toilet seat to the toilet was also broke. These items were resolved. Trip 3 - The caulking that holds the bath fitter in place to the wall began to crack and break apart. This caused gaps that allowed water and other items to find its way behind the actual bath fitter (around the tub). We thought this was resolved but it is not. Future Trip - We will be contacting Re-Bath again to have the caulking redone again. In addition the new sink and vanity we had Re-Bath install is broke. The part that allows you to block the drain hole is not functioning correctly anymore. Additional Noteworthy Items: Item 1 - My wife had contacted a call center that advised information was forwarded along to the local manager in our area. This was in the beginning of June 2021. We have not heard back from this person. Item 2 - Since we had a great experience with Luke the salesperson we referred my parents to him; to which they agreed upon a remodel plan. Excluding a few corners the installers were trying to cut that was recorded by Luke on camera, the install went well. Fast forward a few days later and water is leaking from their upstairs renovated Re-Bath bathroom into their first floor bathroom. This was resolved; but how does a company as big as Re-Bath have so many issues with basic installation of toilets and cookie cutter bath templates? At this time we need our bathroom fixed and a refund. I will continue to provide updates on several platforms until all issues are revolved.
We had our old shower removed and a new shower installed. Luke H was our salesman. He was very knowledgeable and walked us through all the details without being pushy. The installation crew was on time, very professional and had the project done in 1 day which was amazing! We absolutely love our new shower & highly recommend ReBath!
