BBB
1.0/5
Oct 3, 2021
BBB Re-Bath
I was told my bath remodel would take 5 days.... it took 4 months!!! There were multiple errors made by Re-bath and the product they delivered was not what I was shown. At every turn I was told I would just have to deal with it. $16k for a remodel that ended up being what they decided I should have, not what the consultant and I discussed and agreed to. They know I don't have the financial resources to fight Big Corp in court so I am stuck. I would not recommend Re-Bath. If you use them, record every conversation so they can't tell you that you are the one who is lying about what was said.
Google
5.0/5
Sep 26, 2021
Google Re-Bath
Very knowledgeable and professional.
Facebook
1.0/5
Aug 30, 2021
Facebook Re-Bath
No, I would not recommend Re-Bath Memphis, simply because of the overall contract processing was totally distasteful and deceptive. Re-Bath to me means new tub/shower, commode and vanity. For an astronomical price, I received a shower with a lot of gadgets, and no shower door that I have to continue to pay for - for the next 3 years or more. This was done during the pandomic with very poor communication.
Google
1.0/5
Aug 21, 2021
Google Re-Bath
Designer, Mr. K. Casstevens, made a comment of frustration and displeasure when asked to wear a mask inside my home. While viewing the shower area, he didn’t wear his mask properly, wiped his nose with his hand and touched my tile wall. Two times, he made a phone call and walked down my hallway without being polite and professional, and asking if he could step into the other room. When he returned to the room where we were sitting, I had to ask him to pull his mask up into proper position. The second time, I gestured for him to pull it up, he spoke hostile to me, and told me, “Honey,” “I’m trying to make a phone call!” He behaved like I was at his home, not like he was at mine! I feel that he was disrespectful and unprofessional. Finally, he spoke to me in a sarcastic manner when I told him that I wanted to keep the time that I have in my shower. I will give my business to another contractor who is respectful and professional.
Google
5.0/5
Aug 17, 2021
Google Re-Bath
I hired Re-bath to remodel my bathroom and they did a fantastic job. Rick is very knowledgeable of his product. I would highly recommend this company.
Google
5.0/5
Jul 20, 2021
Google Re-Bath
Kenny was very professional and easy to get in touch with on concerns. My installer, Dustin, was great!!
Google
1.0/5
Apr 27, 2021
Google Re-Bath
After reading the other reviews I am so glad they never got back to me. Had someone come out to gather information for a quote on 3/27. Seemed very knowledgeable and friendly. After not hearing back from them I called the office on 4/5 and again on 4/6. Each time they said they would get right back with me. Called again on 4/13 and explained what has happened to-date and they said they would speak to a manager and they would contact me the next day. A week later and still nothing. If this is the way they do business I want nothing to do with them. Just glad I found out now rather than later! 4/27 update: I called and left a message last week per your response below and included all of the requested contact information. One week later and still no response from anyone at Re-Bath. This only reinforces my original assessment of your customer service.
Facebook
1.0/5
Apr 1, 2021
Facebook Re-Bath
I would not recommend this company. The workmanship is terrible and I am still waiting for someone to return my call about the issues that were not addressed.
Google
1.0/5
Jan 9, 2021
Google Re-Bath
I hate writing reviews like this. I normally will not write bad review. I try to find a positive spin. There isn’t a way to spin it. Re-bath was referred to me by a friend who is an executive with Lowe’s. I have not called him yet, but I will. I had someone from Re-bath come out just before thanksgiving to give a quote. I was out of town for a funeral and my wife told me the guy giving the estimate was rude and unprofessional. He told her we would have a quote as soon as they returned from the holiday. Three weeks later still no quote. So, I called the office. The woman that answered said she will have a quote to me in 24 hours. Two weeks later still no quote. DO NOT USE RE-BATH! In response to your response: he told my wife that was a ballpark figure and he would email a final quote. He asked, if she wanted him to email it her her she replied, “no, send it to Brian”.
Facebook
5.0/5
Aug 19, 2020
Facebook Re-Bath
Outstanding work! Absolutely love my new bathroom! Feels like I am at a retreat resort daily! Could not ask for more while working from home during a pandemic! Communications during a pandemic was challenging at times, but understandable. Did not know that after waiting two months for shower walls to come in and installed, that I would have to wait another two months for the shower doors to be custom made and installed. The work of the shower doors would not even begin until after the shower walls were installed. I found this out on the day the shower walls were being installed. Minor miscommunication. I hung a shower curtain and kept it moving. Other than that, GREAT WORK! Would definitely recommend.