Google
3.0/5
Jun 13, 2022
Google Re-Bath
Overall, our experience with re-bath was difficult and I am not sure I would recommend the company again. We had a great installer and our salesman was good, but aside from that we had continued problems. Breakdown of problems: Communication: installer was great at communicating, as a matter of fact awesome, always told us when he would arrive, etc. However, when dealing with others in the company we told them that they were to communicate with me (husband), 100% of the time, and not my wife. However, they never once communicated with me (husband), and continually hounded my wife time after time. I probably told seven different people in the company to communicate with me directly and they still harass her...unbelievable. And one of the strong suits of the company is supposed to be their communication and listening. Installation: product arrived quickly and installer arrived in timely fashion to begin installation. After completely doing a demo of our current shower the installer opened up the new product and discovered that the wrong show floor had been sent. He said he could install what was sent but that we would not be happy and it would decrease value of shower (super kind of him to explain everything in detail). Installer said it could take 3-4 weeks (or more) to get a new shower floor...so our remodel that would have us without a shower for 2-3 days was now going to mean no master shower for 3-4 weeks (ugh!!). I called local re-bath office to talk with managers and was told that both managers/owner were unavailable, asked them to call me, and never received a call back (again, terrible communication!!). Finally, I got in contact with a very nice lady who managed their warehouse, she was nice and explained things, promised a discount in the end (which I never got), etc. After spending all this time dealing with them she called back later in the day and said they had found a shower floor that would work. Great news...but it wasted an hour of my time on the phone, lots of stress in dealing with them, and the install was still going to be delayed since the installer had moved on to another project. We had a similar problem when it came time to install our shower door (which had to be ordered after the shower walls were installed, in order to get a perfect measurement). The installer arrived with the shower door to install it but after he opened all the boxes they had not shipped the hinges. He had to leave, order hinges, and come back later. Not a huge deal, but again, more wasted time (not installers fault, warehouse should have checked the packaging). Product: product seems fine and looks good. I love our shower door. The re-bath shower wall seems a bit flimsy but seems to be holding up okay (~1 month now). If you order the tile trim in the shower be warned the metal pieces show water staining very easily (no, we don't have hard water).
Google
5.0/5
Jun 10, 2022
Google Re-Bath
Installers were very professional and did a great job. Any issues were immediately resolved without question. Shower came out beautiful and everything was explained to me in detail. Any questions were resolved immediately.
Google
5.0/5
Jun 6, 2022
Google Re-Bath
Re-Bath of Illinois did an outstanding job of designing and installing a custom-built expanded shower. They exceeded our expectations in every regard - design, quality of products and professional installation. They maintained contact with us at every step in the process and followed up after the job was completed. We highly recommend Re-Bath of Illinois.
Google
4.0/5
Jun 1, 2022
Google Re-Bath
Thank you ReBath for the great job you did and services offered. One stop shop worked out so great for us! Our. Bathroom is beautiful, and the quality of your products is great!
Google
5.0/5
May 18, 2022
Google Re-Bath
We had a wonderful experience, from the first phone conversation to the finish. Dillon, is a highly skilled professional contractor . He listened to our requests and made our 100 year old house new again. Re bath was life changing for us! Thank you to everyone at Re Bath.
Google
5.0/5
May 13, 2022
Google Re-Bath
Total Professionalism and Great Communication. The quality is Wonderful. You get what you pay for and it's better than we could have imagined. With a One bath home, delivery and take away, and a way to fiance this was the BEST OPTION! Lifetime Warranty of the tub and surround are a plus. Also they have all been background checked. No Regrets!
Google
5.0/5
May 6, 2022
Google Re-Bath
Andrea was great! She was on time, very thorough, knowledgeable, and funny! Ryan did a great job on making our ugly tub into a beautiful walk in shower! The office ladies did great with a weekly update and scheduling our installation! Thank you for everything
Google
5.0/5
May 4, 2022
Google Re-Bath
Salesperson-Andrea- wonderful to work with. Quick and knowledgeable. Readily available. Installer-Dan- again wonderful to work with. Quick install. Exceptional workmanship from beginning to end.
Google
5.0/5
Apr 28, 2022
Google Re-Bath
Whole experience from agent we signed with to owner’s visit to installation. Our installer was the best. Respectful toward us, our home, our ideas, etc. His work and work ethic are remarkable.
Google
5.0/5
Apr 8, 2022
Google Re-Bath
Installer was very prompt and professional. Quality of work and product is above and beyond expectations.