Sep 22, 2022
The design consultation was extremely informative and thorough. I felt like I knew what was going to be completed and what the finished bathroom would look like visually. However, there was a delay in the timing of beginning the remodel. I was not contacted 2 weeks prior to beginning as the contract states. I had to contact them directly. The one guy that was brought in had never seen the bathroom before he began. An electrician had to be contacted for another part of the project. I had to purchase my own center light outside the other costs of the remodel. Also, for as much as the entire remodel costs, they don't paint. I have to hire painters to come in and paint the entire bathroom now. I never received a call for a final "punch work" or inspection. There were multiple project flaws and flubs throughout and after completion. They did fix various issues that my fiancé addressed but I was never made aware that was the final inspection. Overall, I'm satisfied with how my new bathroom looks, but for nearly $20,000 I would expect perfection. The lack of communication I received is completely unacceptable. If there is going to be a delay, call me and let me know. If there is somebody else coming to work on the project, call me. If there is going to be a final inspection or not, call me and let me know. Also, don't send me the final bill in an email without an explanation of whether or not the final inspection was completed. Communication is key to good customer service and unfortunately, Rebath does not offer that.
