Google
5.0/5
Aug 10, 2023
Google - Merrill Gardens
The TrueWood by Merrill, New Bern has exceptional staff. Alison and Alberta are the Community Directors. They can answer all your questions. They are wonderful. Debra the event coordinator always has something planned to entertain you. Carrie at the front desk, she always has a smile and very helpful. They are a great group to work with. The property at TrueWood is absolutely beautiful. I would recommend this community.
Google
5.0/5
Aug 25, 2023
Google - Merrill Gardens
My mother had been in the independent living area at Truewood and very much enjoyed her time there and I was pleased with that experience. Unfortunately her dementia situation has her now unable to function on her own but needs consistent reminders so I moved her into the Truewood Memory Care facility. Amazing. I just moved her in to the Memory Care Unit this Monday, just 4 days ago and there is a very noticeable difference with her. Her dementia is not gone, nor will it, but her awareness and overall demeanor is so much more positive. I can't help but to believe it is due to the care and interaction of the staff in the Memory Care Unit. I have yet to come across one who wasn't cheerful, helpful, upbeat, and very encouraging to my mother. I have visited three times this week, at different times of the day without the staff knowing that I was coming and every time my mother and others able were engaged in some type of activity that my mother was aware of what she was doing and was very much enjoying it. All of the staff have been great. But I want to personally acknowledge Ms. Chelsey Smith, who I believe is the Memory Care Activity Director. She keeps those able involved in a variety of activities and when I see them she is very caring with them and engaged with them. She alone is '5 star'. Having to make these difficult decisions can be hard, but just observing the first 5 days it was the best decision that could have been made for my mother in her dementia situation. I wish of course it wasn't as expensive as it is, but the monthly cost is comparable to other Memory Care Facilities in the area and I can't believe they would be providing the kind of care my mother is getting. Would recommend this Memory Care Facility to anyone.
Senior Advisor
5.0/5
Dec 22, 2023
Senior Advisor - Merrill Gardens
The friendliness of the staff and the value for cost gets a 5+. What has made it such a great experience so far is the staff, they are the friendliest. We would absolutely recommend this community ...
Google
5.0/5
Feb 28, 2024
Google - Merrill Gardens
As a resident since 2018, I'm convinced there is no place as terrific as Truewood by Merrill, New Bern, N.C.. We are family and the love and life we share would be very difficult to match. No matter which of the 3 settings meet your requirements or lifestyle: care, safety, happiness, concern, satisfaction is met by a personable staff. Shortly after moving here, I described living here as "a cruise on land". This is my home full of family and love from different beginnings, backgrounds and parents. Come join the residents! Join in the love, happiness and laughter. "ALL ABOARD!!
Google
5.0/5
May 10, 2024
Google - Merrill Gardens
Enjoyed entertaining the residents with some old songs. All the smiles and singing along made it great. Activities director always makes us feel welcome. Thanks, Old Time Music Machine
Google
5.0/5
Jul 3, 2024
Google - Merrill Gardens
My mom moved into Truewood's Independent Living a few months ago, and I can honestly say I don't worry about her a bit. With all the services that are provided, Mom can truly live "independently." The food is excellent and they serve three nutritious meals every day. The activity calendar is stacked with options. The transportation services enable Mom to come and go at will. The staff and residents are all very kind. And the daily check-in phone call means the world to my Mom. Highly recommend!
Google
3.0/5
Jul 7, 2024
Google - Merrill Gardens
Senior Advisor
5.0/5
Aug 1, 2024
Senior Advisor - Merrill Gardens
They seem to have a lot of activities for the residents and all the staff seem very nice and caring. Room sizes in the memory care unit are just fine. Not too small. I would recommend to others lo...
Google
5.0/5
Sep 22, 2024
Google - Merrill Gardens
Putting a loved one into Memory Care can be a scary thought, but Truewood by Merrill makes this transition so much easier. You cannot put a price tag on the piece of mind you get from knowing that the person you love is being so well taken care of. No matter how you look at it, it is a sad day when you have to move someone out of their home or yours but rest assured you cannot find a better place than Truewood.
Google
5.0/5
Oct 23, 2024
Google - Merrill Gardens
This place is incredible! I was so worried about my Mom's living situation before she moved to Truewood. She was 45 minutes away from living alone with no neighbors. I am no longer worried! She now has a secure, clean, affordable place to live with 3 hot meals a day and no cleaning up! ALL the staff make everyone feel like they belong. They are incredibly kind and patient. She is living in luxury!