Hi Dolina,Thank you for your feedback! We are always looking for ways to improve our residents' experiences. We have reached out to the managers of each carrier service to provide delivery instructions and all carriers have access to our Package Concierge system. If you experience any issues, please contact the Leasing Office in addition to the carrier. Did you know NoBe offers mobile entry passes? Give us a shout and we can get you registered! Thank you Dolina!