4.8 /5
138 Reviews

Jun 21, 2019
Google Austin Landmark Property Services, Inc Kathryn
Austin Landmark Property Services (ALPS) took over the lease for another management company at an apartment I rented. Aside from 1 minor incident where ALPS hadn't been made aware that our unit was still occupied an agent opened our door for a showing. She was quite obviously mortified, as well as apologetic (I don't believe she was affiliated with ALPS). We let the potential tenants view the unit, mistakes happen. I did follow up and notify ALPS of the situation and they were extremely apologetic and we never had any other issues. Frankly we wish this company had taken over long before our lease ending because we would have stayed. It was such a relief because this company was so polite whereas the previous one was just so dang rude- it made no sense. My communications were with Michael Ebert who was both polite and diligent when addressing our concern for privacy. I was also very pleased to receive a voicemail thanking me for cleaning the apartment so well at move-out. He said it wasn't typical to be so clean. I got my entire security deposit back...which, by the way, was 2 months worth of rent bc of my cool ex's poor credit. Anyway, I got every penny back. So, for anyone complaining about not getting deposits back- hit me up because Nana really taught me how to clean well. Or, just clean the apartment. Tips: Don't leave any trash- if you have large items to throw out either donate, craigslist, or contact the city to have it removed Sweep and mop the floors Vacuum any Carpet Wash the toilet, shower, mirrors Give the windows a wash- why not- as least wipe them down Clean ceiling fans Check your baseboards- any majorly accumulated dust anywhere Clean your cabinets out (bathroom and kitchen) You might even wipe down the outside -especially in the kitchen by the stove. Simple green is your friend Clean your Fridge Clean the stove- inside and out (I recommend easyoff for inside stove) If any of your walls have scuff marks that can be wiped off- do it. Remove any nails and screws and sparkle the holes. View it from the perspective of a new tenant- you would like to have a clean place right? If you don't want to clean it, then you will pay because someone needs to clean it. If you would like your money back, clean the apartment. View it from the perspective of the property owner- how would you like to maintain the integrity of your property? Slumlord or pride in ownership? My experience is that I'd be more than happy to work with Austin Landmark Property Services again in the future.
Jun 11, 2019
Google Austin Landmark Property Services, Inc Enjoy
I live in rental property that ALPS manages. The staff always respond to a call and I am treated like a person not just a consumer. The property is well maintained. Letitia Parson
May 22, 2019
Google Austin Landmark Property Services, Inc Cindy
Best property management company! Very well-maintained property. Very responsive to maintenance issues. I only had maintenance issues a few times in the three years I rented the property but each time, I reported an issue, someone called me within a day to schedule repair. When I moved, they were very fair with return of my deposit. I would definitely rent from them again!
Jan 27, 2019
Google Austin Landmark Property Services, Inc Josephine
I used this services so many years that i had never had to worry about anythings relating to my rental property, the management took care of everything right away. I was very happy and satisfied with their management services. if I can invest again, definitely I would go back to their service and I highly recommend this to my friends and or family. Laihin
Jan 19, 2019
Google Austin Landmark Property Services, Inc Fred
We work with property management companies across the nations, and I have worked with ALPS for almost a decade. It’s a pleasure to work with Mike Ebert’s team because their business operates on super-efficient systems and processes. This makes it easy on their vendors - keeping our costs down - thereby reducing maintenance costs for ALPS’ homeowners. We highly recommend them to tenants and owners.
Oct 24, 2018
Google Austin Landmark Property Services, Inc Susan
Our family has leased our home through ALPS since 2011. They are professional, supportive, and NICE! It is a family business. We started with father Rick, and now we work with his son Mike. This is a top-notch organization with a personal touch. What more could you want?
Sep 20, 2018
Google Austin Landmark Property Services, Inc Bahij
I am a landlord that has used ALPS for almost 8 years now and the main thing I look for in a company I do business with is honesty, integrity, and responsiveness. ALPS, and specifically my broker/agent Marc Witmer, embodies all these things. Highly recommended.
Jul 31, 2018
Google Austin Landmark Property Services, Inc Shari
I got home Friday from work and it was 84° and climbing in the house, while the thermostat was set on 75. It’s a Texan’s worst summertime nightmare, the AC going out. I submitted my repair request online and quickly made arrangements to stay elsewhere for the weekend, not expecting to hear anything back until Monday morning. Much to my surprise, I received a call at 9:30 AM Saturday morning from an electrician asking if I was available, they could be there in 30 minutes. Upon arrival, the friendly electrician quickly identied the problem, left to purchase a part, returned and fixed the AC unit within 1 hour! Needless to say, I am very pleased with not only the outstanding service of the electrician, but Alps as well. In my contract, it clearly states that a broken AC is an urgent matter, but not an emergency- therefore, it would usually be handled M-F. Alps went above and beyond my expectations by the expedient turnaround of this maintenance request.
Jul 20, 2018
Google Austin Landmark Property Services, Inc Taylor
Been renting with ALPS for about a month and the onboarding experience has been extremely pleasurable. We've had some stuff break and some unseen difficulties but Mike Ebert and his team have been extremely responsive and helpful throughout!
Jul 18, 2018
Austin Landmark Property Services, Inc Frances
So far everything has been very good and answering maint. request.